Banks Find More Wrongful Foreclosures Among Military Members
By JESSICA SILVER-GREENBERG and BEN PROTESS
The
 nation’s biggest banks wrongfully foreclosed on more than 700 military 
members during the housing crisis and seized homes from roughly two 
dozen other borrowers who were current on their mortgage payments, 
findings that eclipse earlier estimates of the improper evictions.
 Bank of America, Citigroup, JPMorgan Chase and Wells Fargo uncovered the foreclosures while analyzing mortgages as part of a multibillion-dollar settlement deal
 with federal authorities, according to people with direct knowledge of 
the findings. In January, regulators ordered the banks to identify 
military members and other borrowers who were evicted in violation of 
federal law.
 The analysis, which was turned over to regulators in 
recent days, provides the first detailed glimpse into the extent of 
wrongful foreclosures amid the collapse of the housing market. While 
lenders previously acknowledged that they relied on faulty documents to 
push through foreclosures, the banks claimed borrowers were rarely 
evicted by mistake, including military personnel protected by federal 
law.
That
 thesis, which underpinned the government’s response to the financial 
crisis, helps explain why homeowners languished for years without 
relief. The revelations of more pervasive harm could provide fresh 
ammunition for Wall Street critics and prompt regulators to adopt a 
tougher stance.
 Housing advocates say the findings also underscore
 the broader flaws with the settlement. In the latest negotiations, 
according to people briefed on the talks, the banks secured favorable 
terms for doling out some aid, a deal that could diminish the relief to 
homeowners.
 Dan Petegorsky, national outreach manager with an 
advocacy group, the Campaign for a Fair Settlement, described the terms 
as a “step backwards” for homeowners.
“Our initial reaction was stunned disbelief,” he said.
Complaints
 that active military personnel and National Guard members were losing 
their homes while deployed in war zones set off national outrage and 
prompted Congressional hearings in 2011. The case of Sgt. James B. Hurley,
 a disabled veteran whose home outside Hartford, Mich., was sold two 
months before he returned from Iraq, dragged through the courts for 
years, highlighting the devastating effect of foreclosures.
In 
2011, JPMorgan settled claims that it inappropriately foreclosed on 18 
military service members and overcharged 6,000. Bank of America and 
Morgan Stanley also struck a pact with the Justice Department to settle 
claims they foreclosed on 178 military members between 2006 and 2009. 
Sergeant Hurley has since reached a settlement with Deutsche Bank in his
 case.
But the problems are more extensive than the wave of cases indicated.
When
 regulators forced them to take a close look at their loans, JPMorgan, 
Wells Fargo and Bank of America, the largest loan servicers, each 
discovered about 200 military members whose homes were wrongfully 
foreclosed on in 2009 and 2010, according to the people with direct 
knowledge of the findings. Citigroup had at least 100 such foreclosures.
 The foreclosures violate the Servicemembers Civil Relief Act, a federal law requiring banks to obtain court orders before foreclosing on active-duty members.
“It’s
 absolutely devastating to be 7,000 miles from your home fighting for 
this country and get a message that your family is being evicted,” said 
Col. John S. Odom Jr., a retired Air Force lawyer in Shreveport, La., 
who represents military members in foreclosure cases. “We have been 
sounding the alarms that the banks are illegally evicting the very men 
and women who are out there fighting for this country. This is a 
devastating confirmation of that.”
The banks note that the 
wrongful evictions make up a fraction of the foreclosures under review. 
Bank of America analyzed more than 1.2 million loans, and JPMorgan 
assessed roughly 900,000.
The banks also said they had taken steps
 to protect service members. “Wells Fargo is honored to serve the needs 
of the men and women who defend our country, we take our 
responsibilities under the Servicemembers Civil Relief Act very 
seriously and we regret any hardship that has been caused,“ said Vickee 
Adams, a bank spokeswoman.
A spokeswoman for JPMorgan, Kristin 
Lemkau, said the bank had instituted “very generous programs for the 
military, including awarding homes, forgiving principal and hiring more 
than 5,000 veterans.”
“We have remediated these errors and plan to appropriately compensate anyone whom we made a mistake with,” Ms. Lemkau said.
A
 spokesman for Citigroup, Sean Kevelighan, said that the bank was 
committed to meeting its obligations to military personnel, “in many 
cases going beyond the requirements of law.” He added: “We have taken 
several measures to enhance our processes and are working with our 
regulators to ensure they have the information they need to 
appropriately address these issues and provide restitution for those 
affected.”
Other types of borrowers have been erroneously evicted, too.
The
 banks uncovered about 20 borrowers who never missed a single mortgage 
payment, but lost their homes nonetheless. The properties, according to 
the people with direct knowledge of the findings, have since been sold.
The
 banks also found a handful of foreclosures related to botched loan 
modifications. In those cases, the people with direct knowledge said, 
customers had successfully negotiated a permanently lower mortgage 
payment, but the banks failed to honor those agreements.
Ms. 
Adams, the Wells Fargo spokeswoman, said the bank identified only five 
cases of foreclosure on borrowers “technically not in default.” She 
noted, though, that the customers were “seriously delinquent” and the 
problems may have been caused by mortgage payments made “close to the 
scheduled foreclosure action.” Ms. Adams said in all but one case, “we 
identified the issues ourselves in a timely manner and reversed them 
immediately, so that the customers did not lose their homes.”
The revelation of wrongful foreclosures is the latest development in the long and tangled effort to clean up the mortgage mess.
In
 2011, the Federal Reserve and Office of the Comptroller of the Currency
 ordered the banks to hire independent consultants for a sweeping review
 of foreclosures. The process of scanning loan files for flaws was 
marred as some consultants farmed out work to contractors who had to 
navigate a bureaucratic maze.
When problems emerged and relief was delayed, the regulators halted the review
 in January, opting instead to strike a settlement with the banks. Under
 the terms of the deal, banks will have to provide $3.6 billion in cash 
and $5.7 billion worth of other assistance to 4.2 million homeowners.
At the time, regulators still did not have a full window into the flawed foreclosures.
When
 the review was scuttled, consultants had identified scant instances in 
which homeowners suffered wrongful foreclosures, according to 
regulators. After completely reviewing just 104,000 loans, consultants 
discovered errors in roughly 5 percent of the foreclosures, including 
many smaller problems like excessive fees or failure to provide 
sufficient notice before an eviction.
At the behest of regulators 
in January, the banks combed through their foreclosures to spot the most
 harmed borrowers. Using a complex model, they focused on military 
members and homeowners who were current on their payments, along with 
other illegal foreclosures.
The banks turned over the figures, 
including those on the military members, to regulators last month. The 
regulators have no plans to release the information publicly. The people
 with direct knowledge cautioned that the numbers were not precise and 
could underestimate the extent of the problems.
Rather than 
further delay payments, regulators decided to spread the money among all
 borrowers in the process. As a result, housing advocates say the most 
aggrieved homeowners will most likely receive less money than they 
deserve, while others will get unnecessary payouts.
Bank of 
America, for example, will have to pay borrowers who were evicted for 
running a methamphetamine lab, according to three people with direct 
knowledge of the findings. People who lost second homes or fell behind 
on payments will also collect checks, prompting some bank officials to 
question the prudence of the payouts.
But regulators said they 
were wary of taking additional time to assess individual loan files, a 
process that would have delayed aid to everyone. The largest swath of 
payments, the regulators said, will go to the most deserving borrowers 
rather than extreme examples like drug dealers.
To help accelerate
 the payments, regulators also gave the banks significant leeway in 
handing out the $5.7 billion portion of the aid, potentially 
undercutting the help to homeowners.
During negotiations late last
 year, regulators declined to attach any conditions to the assistance. 
The regulators, the people briefed on the matter said, were primarily 
focused on extracting the $3.6 billion in cash relief.
Last month,
 regulators pressed the banks to tighten the terms. But the banks 
balked, the people said, objecting to the last-minute reversal.
Under
 the settlement, banks receive credit for the size of the outstanding 
loan balance, rather than the amount of actual assistance provided. For 
example, if a bank cut a borrower’s $100,000 mortgage debt by $10,000, 
the lender could then reduce its commitment under the settlement by 
$100,000. In a previous foreclosure settlement, the banks received 
credit only for the $10,000.
